Three Regional Virtual Events · One Global Briefing
The New Rules of Customer Engagement
✓ Registration Now OpenAbout the Series
The rise of artificial intelligence and continuously evolving customer expectations are creating unprecedented disruption across the Customer Communications Management industry.
Join Aspire CCS for our annual State of the Industry series - three regional sessions running across North America, Europe, and Asia-Pacific, each delivering the same essential briefing tailored to your market.
Informed by Aspire's proprietary research across hundreds of enterprises on three continents, each virtual event draws on the same independent findings - giving senior leaders everywhere the same quality of insight. Register for the session in your region, or attend more than one. All sessions are free and available on demand after broadcast.
What We'll Cover
How the shift to agentic AI is powering new CCM-CXM use cases - and what it means in practice for technology architecture, governance frameworks, and operating models.
Over 80% of enterprises are now testing or deploying generative AI in communications. Where is AI delivering real value today - and where are organizations still falling short?
Younger consumers already prefer conversational, app-based engagement. Agentic AI is taking this further - enabling consumers to automate responses and manage interactions on their behalf.
The traditional choice between insourcing and outsourcing is becoming less relevant as businesses adopt hybrid models - keeping strategy and governance in-house while leveraging partners for execution. AI is accelerating this shift and raising compliance stakes simultaneously.
Technology is no longer the limiting factor. The organizations pulling ahead are those that have aligned strategy, governance, and operating models to support AI-powered communications at scale.
Regulatory pressure and rising consumer expectations are pushing accessibility up the agenda. We examine what best practice looks like and where organizations are still falling short.
As AI-powered communications handle increasingly sensitive customer data, security and compliance frameworks must evolve. We explore the key risks and how leading organizations are managing them.
What do customers actually think? We share first-hand end-user perspectives on how AI-driven communications are landing - and what that means for organizations designing their CX strategy.
Each Session
Drawing on Aspire CCS's 2026 proprietary research, Kaspar will map the forces reshaping the industry, including first-hand perspectives from enterprise practitioners in exclusive pre-recorded interview segments.
Hear directly from the organizations driving transformation. Each regional session features its own panel of local practitioners and Aspire CCS analysts - same themes, regional perspectives.
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Register below for your preferred regional session. Places are limited so we recommend registering early.
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